Repairs & Nightmares

Badly shaken right now over a situation I’m still coming to grips with. Like many women who have been bullied, I find myself wondering if things went down exactly like I remember. The second guessing is erased however when I remember that I did not raise my voice, or yell, or scream.

The man I just dealt with did.

I can’t recall a time when an interaction with a business owner resulted in them shouting “get out, get out” (I can’t help but think of the Amityville horror -1979 of course,) and as much as I joke, I’m growing cold as I try to put all this down.

I made an appt. with SoCal RV Doctor in Lake Elsinore on Wednesday of last week explaining that I needed urgent appraisals before heading north. I was promised a quick same day look if I came in Friday morning at 8.

After arriving I had a comprehensive walk-through and felt like I was going to hear back by that afternoon. I called mid-afternoon checking on the status and was told, “we haven’t looked at it yet, we won’t have time today.”

Feeling resigned and frustrated, I agreed to leave my conversion van for the weekend after they promised to look at her “first thing Monday morning.” In my distraction I realized only after they had closed that I was short on my Ducky’s anti-seizure medication.

I showed up first thing Monday to get Ducky’s meds as well as to hopefully address what I was thinking of then as a “miscommunication.” After explaining to the woman staffing the front office why I was there and that it was urgent that I get into my rig (I was very clear what I was there for,) I was made to wait for nearly 20 minutes for someone to let me in to get his meds.

I tried to also deal with the miscommunication but the conversation was circular. My concerns were brushed off, and I felt unheard and very manipulated. I realized after taking Uber back that I likely should have taken the van and left, but was focused on getting back with the medication. I was also still willing to give them a last go due to a positive experience 5 months back with a quick turnaround on an installation of struts on my bench seat.  

Called Monday afternoon (yesterday) & was told “We are looking at it now!” Said they would call me back. They never did. Went in this morning to collect vehicle and leave taking a family member with me for moral support.

The owners meltdown began when I pointed out that if he had that many backed up customers (he had pointed at his folder system along the wall exhorting us to understand that “many of these people have been waiting weeks,”) then he should have said no to my request. He lost his temper saying, “Don’t tell me how to run my business.” I replied I hadn’t been but now that he went there my advice was to work on his C/S skills.

My aunt then addressed the owner as well. First she was trying to express the fact that she was trying to support local businesses. He cut her off. She then tried to further with her disappointment in what was happening. He cut her off.  Finally she said that she was considering contacting the BBB.

It was here that he really lost it.  His voice which had been steadily raising in volume and sarcasm with every interruption, now became a bellow, “so now you are threatening me!? Get out, get out!”

I’m actually relieved because I’d been walking away from previous conversations feeling confused. It’s so nice to know it wasn’t me.

I’ve never seen a businessperson conduct themselves so unprofessionally. I wish I’d checked Yelp first as there are plenty of warnings about this company. For my other #vanlife #rvlife #openroad folk: beware.

One thought on “Repairs & Nightmares”

  1. I wonder if RV Doctor’s corporate offices are getting up in his grille(so to speak). I’ve seen it happen; the profit/loss report looks bad, the $hit rolls downhill upon the poor S.O.B. behind the managers desk. Any reputable large auto repair place should be able to do a basic physical on it, the RV specifics, dunno. Try Camping & RV World.

    Like

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